Presentations
Kerkhof, P., Beugels, D., Utz, S., & Beukeboom, C. (2011, May). Crisis PR in social media: An experimental study of the effects of organizational crisis responses on Facebook. Paper presented at the 61st Annual ICA conference, Boston, Massachusetts. TOP PAPER IN PUBLIC RELATIONS
Kleinnijenhuis, J., Utz, S., Schultz, F., & Oegema, D. (2011, May). The mediating role of U.S. news in the BP oil Spill: How the news depends on BP and how it affects public awareness, UK news, and the BP share price. Paper presented at the 61st Annual ICA conference, Boston, Massachusetts.
Schultz, F., Kleinnijenhuis, J., Oegema, D., Utz, S., & Van Atteveldt, W. (2011, May). BP's communicative kill of the media Spill: Frame dynamics in second-order-agenda-building. Paper presented at the 61st Annual ICA conference, Boston, Massachusetts.
Utz, S., Fremponmaa, Y., Kerkhof, P., & Beukeboom, C. (2011, March). The role of authenticity in online reputation management. Paper presented at the 13th General Online Research Conference, Düsseldorf, Germany.
Dielissen, D., Beukeboom, C., Utz, S., & Kerkhof, P. (2011, January). Let's make recall communication better: Het effect van product recall communicatie op consumentenevaluatie en de modererende rol van merkbekendheid [Let's make reacall communication better: The effect of product recall communication on consumer evaluations and the moderating role of brand familiarity]. Paper presented at the Etmaal van de Communicatiewetenschap, Enschede, The Netherlands.
Kerkhof, P., Beugels, D., Utz, S., & Beukeboom, C. (2011, January). Crisis PR on Facebook: How type of response and tone of voice influence corporate credibility. Poster presented at the Etmaal van de Communicatiewetenschap, Enschede, The Netherlands.
Oegema, D., Schultz, F., Kleinnijenhuis, J. & Utz, S. (2011, January). Public relations, news and shares – endogenous and exogenous dynamics in first- and second-order agenda building in the BP oil spill crisis. Paper presented at the Etmaal van de Communicatiewetenschap, Enschede, The Netherlands.
Schultz, F., Kleinnijenhuis, J., Oegema, D., Utz, S. & Van Atteveldt, W. (2011, January). BP's communicative kill of the media spill: Frame-dynamics in second-order agenda building. Poster presented at the Etmaal van de Communicatiewetenschap, Enschede, The Netherlands.
Utz, S., Fremponmaa, Y., Beukeboom, C. & Kerkhof, P. (2011, January). Does a picture say more than thousand words? The influence of picture and reaction style on the success of Webcare. Poster presented at the Etmaal van de Communicatiewetenschap, Enschede, The Netherlands.
Schultz, F. & Utz, S. (2010, July). The medium is the message? Perceptions of crisis communication strategies on twitter, blogs and traditional media. Paper presented at the conference of the International Association for Media and communication (IAMCR), Braga, Portugal.
Kerkhof, P., Utz, S., & Beukeboom, C.J. (2010, June). The ironic effects of organizational responses to negative online consumer reviews. Paper presented at the 9th ICORIA, Madrid, Spain.
Beukeboom, C.J., Vermeulen, I., Boot, L., Utz, S. & Das, E.A. (2010, June). Music and wine online: Background music increases congruent online wine sales. Paper presented at the 60th Annual ICA Conference, Singapore.
Utz, S. & Beukeboom, C.J. (2010, June). The effects of social network sites on romantic relationships. Paper presented at the 60th Annual ICA Conference, Singapore.
Steinel, W., Koning, L. & Utz, S. (2010, June). The good, the bad and the ugly thing when sharing information: Revealing, concealing and lying depend on social motivation, distribution and importance of information. Paper presented at the 23rd Annual Conference of the International Association for conflict Management, Boston, Massachusetts. BEST EMPIRICAL CONFERENCE PAPER AWARD
Utz, S., Kerkhof, P., & Beukeboom, C. (2010, May). Online customer care: How organizations should respond on negative consumer reviews. Paper presented at the 12th General Online Research Conference, Pforzheim, Germany.
Kerkhof, P., Beukeboom, C., Utz, S., & De Waard, J. (2010, February). Het vermenselijken van een bedrijf: effecten van persoonlijke vs. onpersoonlijke bedrijfsreacties op negatieve online consumenten reviews [Humanizing an organization: effects of personal and impersonal reactions on negative consumer reviews]. Paper presented at the 9th Etmaal van de Communicatiewetenschap, Ghent, Belgium.
Utz, S. (2009, September). Show me your friends and I will tell you who you are: the influence of self-generated, friends-generated and system-generated information on impression formation on social network sites. Paper presented at the 6th conference of the Fachgruppe Medienpsychologie [Division of Media Psychology], Duisburg, Germany.
Utz, S. & Steinel, W. (2009, September). Strategische Prozesse beim Informationsaustausch [Strategic processes in information sharing]. Paper presented at the 12th conference of the Fachgruppe Sozialpsychologie [Division of Social Psychology], Luxemburg, Luxemburg.
Kleinnijenhuis, J., Van Den Hooff, B.J., Utz, S., Vermeulen, I., & Huysman, M. (2009, May). Social influence in organizational discourse networks.Paper presented at the59th Annual ICA Conference, Chicago, Illinois.
Utz, S. (2009, April). Resolving the privacy paradox? - How privacy concerns, strategic self-presentatioin, and norms influence the choice of privacy settings?. Paper presented at the 11th General Online Research conference, Vienna, Austria.
Matzat, U., Utz, S., & Snijders, C. (2009, April). Online reputation systems: The effects of feedback comments and reactions on building and rebuilding trust in online auctions. Paper presented at the 11th General Online Research conference, Vienna, Austria.
Utz, S. (2009, February). The privacy paradox revisited: what determine privacy settings on social network sites?. Paper presented at the 8th Etmaal van de Communicatiewetenschap Nijmegen, the Netherlands.
Utz, S. (2008, July). The influence of privacy concerns and strategic self presentation motives on self presentation on social networking sites. Paper presented at the XXIX International Congress of Psychology, Berlin, Germany.
Utz, S. & Steinel, W. (2008, July). Strategic information sharing: The effects of information sharedness, information relevance and social motivation. Paper presented at the XXIX International Congress of Psychology, Berlin, Germany.
Utz, S. (2008, March). Social network sites and political campaigns: Does having 50.000 friends on Hyves pay off? Paper presented at the 10th General Online Research conference, Hamburg, Germany.
Utz, S. (2008, February). Campaigning 2.0: The effects of Hyves-profiles in the Dutch elections 2006. Paper presented at the 7th Etmaal van de communicatiewetenschap, Amsterdam, The Netherlands
Utz, S. & Van Leeuwen, E.A.C. (2007, September). Kooperation im Informationsaustausch-Dilemma: Die Rolle von Status und Selbstwert [Cooperation in the information sharing dilemma: the role of status and self-esteem]. Paper presented at the 11th conference of the Fachgruppe Sozialpsychologie [Division of Social Psychology], Freiburg, Germany.
Utz, S. (2007, September). 50.000 Hyves-Freunde: Lohnt sich der Einsatz von social networking sites im Wahlkampf? Paper presented at the 5th conference of the Fachgruppe Medienpsychologie [Division of Media Psychology], Dresden, Germany.
Utz, S. & Van Leeuwen, E.A.C. (2007, July). Knowledge is power: How self-esteem influences information sharing. Paper presented at the 12th International Conference on Social Dilemmas, Seattle, USA.
Utz, S. & Abdala, I. (2007, March). Consumers rule! The effects of electronic word of mouth (eWom) on trust in online shops. Paper presented at the 9th General Online Research conference, Leipzig, Germany.
Utz, S. & Abdala, I. (2007, February). Consumentenreviews rule! De effecten van reputatie en consumentenreviews op vertrouwen in online winkels. [Consumer reviews rule! The effects of reputation and consumer reviews on trust in online shops]. Poster presented on the 6th Etmaal van de communicatiewetenschap, Antwerpen, Belgium.
Abdala, I. & Utz, S. (2006, December). Vertrouwen in online winkels. De rol van reputatie, consumenten reviews, en dispositioneel vertrouwen. [Trust in online shops: The role of reputation, consumer reviews and dispositional trust]. Paper presented at the ASPO conference, Leiden, The Netherlands.
Utz, S. (2006, September). It's not all about reputation: why do people write reviews for consumer communities?. Paper presented at the 7th conference of the Association of Internet Researchers (AoIR), Brisbane, Australia.
Utz, S. & Bijleveld, L. (2006, March). Community rules?! - Building brand loyalty with virtual communities. Paper presented at the 8th conference of the General Online Research Group (GOR), Bielefeld, Germany.
Utz, S. (2005, September). Die Rolle von Kommunikation beim Wiederherstellen von Vertrauen - Eine Studie im Kontext von eBay. [The role of communication in rebuilding trust - a study in the context of eBay]. Paper presented at the 10th conference of the Fachgruppe Sozialpsychologie [Division of Social Psychology] in Jena, Germany.
Utz, S. & Van Leeuwen, E.A.C. (2005, July). The paparazzi game - studying cooperation in an information sharing game. Paper presented at the 11th International Conference on Social Dilemmas, Cracow, Poland.
Utz, S. (2005, July). Online auctions as example for noisy social dilemmas: Forgiveness and the role of communication. Poster presented at the 14th General Meeting of the EAESP, Wuerzburg, Germany.
Utz, S. (2005, May). Same priming, directionally different effects – how social value orientations moderate the effects of priming on cooperative behavior. Paper presented at the Colloquium of the Department of Social Psychology, Tilburg University, Tilburg, The Netherlands.
Utz, S. (2005, May). Rebuilding trust after negative feedback: the role of communication. Paper presented at the KNAW Academy Colloquium Trust and Cooperation in Online Interaction, Amsterdam, The Netherlands.
Utz, S. (2005, March). Email use in long-distance friendships. Paper presented at the 7th conference of the General Online Research Group (GOR), Zurich, Switzerland.
Utz, S. (2005, February). Sociale dilemmas in cyberspace: eBay [Social dilemma's in cyberspace: eBay]. Paper presented at the colloquium of the department Communication science, Vrije Universiteit, Amsterdam, The Netherlands.
Utz, S. (2004, November). Mediakeuze in vriendschappelijke langeafstandsrelaties: Invloedfactoren op het gebruik van E-mail. [Mediachoice in long-distance friendships: Factors which influence the use of E-mail.] Paper presented at the 4th Etmaal van de communicatiewetenschap, Enschede, The Netherlands.
Utz, S. (2004, March). Trust at eBay – influenced by the reputation of the seller or the description of the product? Paper presented at the 6th conference of the German Online Research Group (GOR), Duisburg, Germany.
Utz, S. (2004, January). Why I primes don’t make everybody more concerned with own outcome: Self-focus and cooperative behavior. Paper presented at the 5th Annual Meeting of SPSP in Austin, USA.
Utz, S. (2003, September). Only individualists get the message: Bedingungen, unter denen Kompetenz-Primes auch bei Proselfs zu erhöhter Kooperation führen. [Only individualists get the message: Conditions under which competence-primes enhance cooperation of proselfs]. Paper presented at the 9th conference of the Fachgruppe Sozialpsychologie [Division of Social Psychology] in Heidelberg, Germany.
Utz, S., Ouwerkerk, J.W. & Van Lange, P.A.M. (2003, September). Same priming, different effects: The influence of competence primes and social value orientation on cooperation in a social dilemma. Paper presented at the 5th annual meeting of the Social Cognition Network in Padua, Italy.
Utz, S. (2003, August). I primes and cooperation – activation of independent self-construals or activation of self and central values? Paper presented at the 10th International Conference on Social Dilemmas in Marstrand, Sweden.
Utz, S. (2002, October). Strategische Emailnutzung. [Strategic email-use]. Paper presented at the 5th conference of the German Online Research Group (GOR) in Hohenheim, Germany.
Utz, S., Ouwerkerk, J.W. & Van Lange, P.A.M. (2002, September). Selbstfokus oder independentes Selbst? Die Auswirkungen von Ich-Primes auf kooperatives Verhalten. [Selffocus or independent self? The effects of I-primes on cooperative behavior]. Paper presented at the 43rd conference of the DGPS [German Society for Psychology] in Berlin, Germany.
Utz, S., Ouwerkerk, J.W. & Van Lange, P.A.M. (2002, June). Is cooperation smart or dumb? Effects of competence priming on cooperation in a social dilemma. Paper presented at the 13th General Meeting of the EAESP in San Sebastian, Spain.
Utz, S., Ouwerkerk, J.W. & Van Lange, P.A.M. (2002, January/February). Directionally different effects of priming – the association between competence and cooperation. Poster presented at the SPSP conference in Savannah, USA.
Utz, S., Ouwerkerk, J.W. & Van Lange, P.A.M. (2001, December). Is coöperatie stom of slim? Sociale waarde oriëntatie als moderator van priming effecten. [Is cooperation smart or dumb? Social value orientation as moderator of priming effects.] Paper presented at the ASPO conference in Tilburg, The Netherlands..
Utz, S., Ouwerkerk, J.W. & Van Lange, P.A.M. (2001, September). Selbes Priming, entgegengesetzte Wirkung? Bedingungen für differentielle Primingeffekte auf interpersonales Verhalten. [Same primng, opposite effect? Conditions for differential priming effects on interpersonal behavior] Poster presented at the 8th conference of the Fachgruppe Sozialpsychologie [Division of Social Psychology] in Würzburg, Germany.
Utz, S. & Van Lange, P.A.M. (2001, June/July). Activation of morality and competence by priming: Effects on cooperative behavior. Paper presented at der 9th Social Dilemma Conference in Chicago, USA.
Utz, S. (2001, June). Virtuele gemeenschappen. [Virtual communities] Paper presented at the symposium "Sociale processes" [Social processes] at the ministerievan volkshuisvesting, ruimtelijke ordening en milieubeheer [Netherlands Ministery of Housing, Spatian Planning and the Enviroment] in The Hague, the Netherlands.
Utz, S. (2001, May). Verbalisierung sozioemotionaler Inhalte und der Aufbau von Freundschaften in virtuellen Gemeinschaften[Verbalization of socio-emotional content and the building of friendships in virtual communities]. Paper presented at the 4th conference of the German Online Research Group (GOR) in Göttingen, Germany.
Utz, S. (2001, March). 'E-communities': Soziale Identifikation mit virtuellen Gemeinschaften ["E-communities": Social identification with virtual communities]. Paper presented at the conference "Leben in der e-Society. Computerintelligenz für den Alltag" (Life in the e-Society: Computer intelligence for everyday life" in Munich, Germany.
Utz, S. (2000, November/December). De effecten van priming competentie op gedrag in een sociaal dilemma [The effects of competence priming on behavior in a social dilemma]. Paper presented at the ASPO conference in Eindhoven, The Netherlands.
Utz, S. (2000, October). Regionale Identifikation mit Sachsen - Reaktionen auf die geplante Neuordnung der Bundesländer [Regional identification with Saxonia - Reactions on the planned reorganization of the Federal States] . Paper presented at the 7th FIMO-colloquium n Florence, Italy.
Utz, S. (2000, September). Hyperpersonale Kommunikation in virtuellen Gemeinschaften [Hyperpersonal communication in virtual communities] . Paper presented at the 42nd conference of the DGPS [German Society for Psychology] in Jena, Germany.
Utz, S. & Sassenberg, K. (2000, April). Jedem das Gleiche oder jedem das Seine? – Gerechtigkeit in common bond- und common identity-Gruppen [Justice in common bond- and common identity-groups]. Poster presented at the 42nd conference of experimental psychologists (TeaP) in Braunschweig, Germany.
Jonas, K.J., Sassenberg, K., Utz, S., Boos, M. & Walther, J. B. (2000, February). Medienkompetenz und Bindung an Seminare als zentrale Erfolgsfaktoren für virtuelles Lernen [Media competence and attachment to a course as central succes factors for virtual learning]. Paper presented at the 1st conference of the Fachgruppe Medienpsychologie [Division of Media Psychology] in Cologne, Germany.
Utz, S. (2000, February). Einstellungen zu computervermittelter Kommunikation als Prädiktor für Identifikation mit virtuellen Gemeinschaften [Attitudes towards computer-mediated communication as predictor of identification with virtual communities]. Paper presented at the 1st conference of the Fachgruppe Medienpsychologie [Division of Media Psychology] in Cologne, Germany.
Utz, S. & Sassenberg, K. (1999, October). Bindung an ein virtuelles Seminar - Die Rolle von Erfahrungen, Motiven und Erwartungserfüllung [Attachment to a virtual seminar - the role of experience, motives and fulfillment of expectations]. Poster presented at the 3rd conference of the German Online Research Group (GOR) in Nuremberg, Germany.
Martini, M., Utz, S. & Wakenhut, R. (1999, September). Sardisches Regionalbewußtsein [Regional identification with Sardinia]. Paper presented at the 6th.FIMO colloquium in Greifswald, Germany.
Utz, S. (1999, July). Effects of similarity of prototypes and group identification on intergroup discrimination. Poster presented at the General Meeting of the EAESP, in Oxford, UK.
Utz, S., Bovina, I., Green, E. & Waldzus, S. (1999, June). Effects of priming on social value orientations. Paper presented at the conference of the Fachgruppe Sozialpsychologie [Division of Social Psychology] in Kassel, Germany.U
Loemke, R. & Utz, S. (1999, June). Kontextabhängigkeit nationaler Identifikation – ein Experiment in Wales [Contextdependency of national identification - an experiment in Wales]. Poster presented at the conference of the Fachgruppe Sozialpsychologie [Division of Social Psychology] in Kassel, Germany.
Utz, S. (1998, November). Globale Kommunikation - regionale Identifikation? [Global communication - regional identification?] Paper presented at der 2nd conference of the German Online Research Group (GOR) in Mannheim, Germany.
Utz, S. (1998, October). Sozialpsychologische Struktur der Community - Strategien zur Förderung des Gruppengefühls [Social psychological structure of community - strategies to enhance identification with the group]. Paper presented at the seminar "Online Community" of the media academy Cologne in Cologne, Germany.
Utz, S. (1998, October). Virtuelle Gemeinschaft und traditionelle Bindungen [Virtual community and traditional bonds]. Paper presented at the 5th FIMO colloquium in Florence, Italy.
Utz, S. (1998, September/October). Virtuelle Gemeinschaften als Grundlage für soziale Identität - Ergebnisse einer Feldstudie [Virtual communities as basis of social identification - results of a field study]. Poster at the 41th conference of the DGPs in Dresden, Germany.
Utz, S. (1998, April). Identifikation mit der virtuellen Arbeitsgruppe/Organisation [Identification with virtual teams/organizations]. Paper presented at the symposium on virtual organizations in Munich.
Utz, S. (1998, April). Soziale Identität in virtuellen Gemeinschaften [Social identity in virtual communities]. Paper presented at the 40th conference of experimental psychologists (TeaP) in Marburg, Germany.
Utz, S. (1997, November). Untersuchungsformen in MUDs [Research forms in MUDs]. Paper presented at the 1st conference of the German Online Research Group (GOR) in Cologne, Germany.
Utz, S. (1997, September/October). Computervermittelte Kommunikation und soziale Identität [Computer-mediated communication and social identity]. Paper presented at the 4the FIMO colloquium in Banz, Germany.
Utz, S. (1997, March). Kommunikationsstrukturen und Persönlichkeitsaspekte bei MUD-Nutzern [Communication structures and personality aspects of MUD-users]. Paper presented at the 39the conference of experimental psychologists in Berlin, Germany.